The Interagency Helpdesk is staffed by BAE Systems Information Technology (located
in Herndon, Virginia) and provides both technical and functional support for
ROSS,
I-Suite,
DMS,
VIPR,
ABS, and
ICBS.
BAE Systems Information Technology's highly trained staff will be able to answer most
questions during the initial call. If further assistance or escalation is
required, the caller will be provided with a time frame for resolution and a ticket
number to be used for future reference.
BAE Systems Information Technology is proud to be working with the
USDA Forest Service and the NWCG and is committed to providing the wildland fire
community with the highest possible level of service for many years to come.
