Helpdesk Hours
*current office hours in blue

Fire Season
0700 ET to 0100 ET
7 Days a Week

Off Season
0800 ET to 2000 ET
Monday - Friday

VIPR Support
1200 ET to 2000 ET
Monday - Saturday

(866) 224-7677
(703) 563-8737
(Emergency support is provided outside office hours)
Knowledge Base
Search our FAQs and solutions to common issues regarding the applications we support.
E-Mail
Don't have time to give us a call?  Send us an e-mail and get the answers you need.

Our e-mail inbox is constantly monitored during office hours and is a fast and effective way to reach us.

helpdesk@dms.nwcg.gov
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Helpdesk News

February 8th, 2010
The helpdesk is currently having an issue receiving mail at [helpdesk@dms.nwcg.gov]. We are working on the issue but in the meantime, please contact us at 1-866-224-7677 if you need assistance.